Our processes,
quality assurance
& common questions
How we deliver our services
The cleaning service is delivered by the same person performing the regular cleaning for you as a customer.
If the regular employees are away due to illness, layoff or vacation, we offer a replacement. You will be notified of this beforehand, and can then book the opportunity to the Time Bank if you wish to forego a substitute.
As a customer, you must provide cleaning tools and funds. The staff leaves a note with information if something has run out and needs to be purchased for the next occasion. On the first occasion, we receive a starter package containing cleaning cloths and a mop. These rags must be washed between cleaning sessions so that we have clean ones before each cleaning session.
It is also important for you as a customer to continuously update us about changes in the home, such as renovation work, acquisition of pets, change of alarm or door code, etc. This information is important for us to be able to perform our services in a good and safe way.
In connection with the start of the continuous cleaning, the agreement will be sent and signed digitally to your email address.
As a customer, you also get access to a customer portal where you can see upcoming cleaning events and the status of your invoices. The registration for this takes place on the website under "login".
The notice period of our service subscription is 30 days.
Cancellation & Timbank
Cancellation can take place directly in our customer portal on our website nytta.se. You can also cancel through email to info@nytta.se or call our office on 08 630 00 20.
Phone line is open to calls from Monday-Friday 06.45 - 18.00.
In case of cancellation, your canceled hours go into the so-called Timbank (hour bank). The canceled session is then visible on the invoice as Avbokat tillfälle - till TB.
Hours saved in the hour bank can then be used at a later date for services in addition to the continuous cleaning, such as general cleaning, window cleaning, ironing and garden services.
Questions regarding the the hour bank can be emailed to ekonomi@nytta.se
Urgent cancellation
In case of cancellation within a 24 hours notice of your scheduled cleaning, the cleaning will be charged in full. The invoice will then show the post ”utebliven städning”.
Cleaning materials
In order for us to be able to do a good job in your home, it is important that we have the right tools.
Efficient vacuum cleaner
+ All nozzles
+ Vacuum cleaner bags
Bucket
+ Detergent
+ Soap
+ Sponges
+ Dish brush for cleaning
Window spray
Bathroom cleaner
Toilet cleaners e.g. WC Duck
CIF cream
Nytta provides for your first cleaning with
+ Mop stand
+ Mop cloth
+ 3 x micro cloths
+ Mirror cloth
The cloths are washed after cleaning at 40 or 60 degrees without fabric softener. We appreciate that the utensils are working properly and that the micro cloths are washed between the cleaning occasions.
Red days & holidays
We do not perform any services on holidays. Your next cleaning appointment will then occur according to the regular schedule. We always send you a message in good time and remind you if your opportunity falls on a red day. If you want to move an event that falls on a holiday, please contact us well in advance, and no later than two weeks in advance.
On the following days, the cleaning is automatically cancelled
New Year's Day
The thirteenth day
Holy Saturday
Easter day
Easter Monday
May 1
Ascension Day
National Day
Midsummer Eve
Christmas Eve
Christmas Day
Boxing day of Christmas
New Year's Eve
New Years day
Klämdagar har vi öppet som vanligt och vi tillämpar heller inga halvdagar.
One-off service
We also perform one-off assignments
Normal cleaning
Deep cleaning
Construction cleaning
Move out cleaning
Window cleaning
Gardening services
For these assignments, there are additional fees for delivery and service management. If you have any questions, please contact us.
Liability & safety
Your safety and security is important to us because it is our workplace. In order for you to feel safe when you hire us, we have fixed procedures for how we handle keys, alarms, codes and other personal information. All personal data is processed in accordance with the GDPR. The information consists of purchased and implemented services that Nytta or partners have implemented. Nytta AB uses personal data provided by the customer in order to fulfill its delivery of the service to the customer.
Our staff
We place high demands on our staff, and therefore we recruit staff who can and want to develop in a service profession. We continuously train all our staff in-house to be able to perform the services professionally. Everyone who works with us has signed a confidentiality agreement. Our staff are connected to collective agreements via municipal trade unions.
If something would happen
Nytta has insurance that covers any damage to persons and property caused by our staff. All our staff are insured during working hours and on the way to and from work. We also have membership in Almega Tjänsteförbundet and Swedish Business Association.
Management of keys
Nytta offers the option of signing out keys.
The keys are marked with an SST police tag and an ID number linked to the customer.
For security reasons, there is no personal information such as name or address on the key.
The key receipt is sent to your email via Oneflow for digital signing.
If a key is lost, the lock can be replaced.
Payment & invoice
At the beginning of each month comes the invoice for services performed in the previous month. Payment must reach us by the 30th of each month. On the invoice, we have deducted for RUT.
We offer auto payment, e-invoice and invoice through e-mail. You apply for this at your internet bank.
An invoice fee is added for paper invoices.
For invoice questions, please email ekonomi@nytta.se or call us on 08-630 00 20.
Agreement & conditions
If you would like to see what an agreement with Nytta looks like, just get in touch and we'll send you an example.
To all our customers, thank you!
Our flexibility helps us meet our customers' ever-changing needs. It also helps us adapt our services to the sustainability and certification requirements that are constantly developing and changing.
![Tryggt Företag[1][1]](https://thatsup.website/storage/74/2583/Tryggt-Företag[1][1].png?v=1621511466)
Delivering efficiency through home cleaning and home service. We work within the Greater Stockholm area.